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Making Sense of Your People

  • 25 Feb 2021
  • 8:30 AM - 10:30 AM
  • Zoom Webinar/Possibly live


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Have you ever been in a conversation with someone and felt like you were talking different languages? Or have you had an employee who seemed like they were the “wrong person for the job?” When we don’t understand, we tend to misunderstand and that can lead to conflict at home, in the workplace and in our community. The DISC Model of Human Behavior is a scientific, psychology-based method of determining personality types that helps us to not only understand ourselves and how we are wired, but others as well.

When people are doing hiring, it can be difficult sometimes to ascertain whether the person “fits” the job. If the employer can better understand the personality style of the person they are interviewing, it can save them valuable time and money training someone that shouldn’t have been hired in the first place. Additionally, company culture is the reason people stay loyal to an employer. Learning how to understand personality styles of employees can help the employer know how to create a company culture that addresses each of the styles.

In this session, participants will:

  • Get a basic overview of the DISC Model of Human Behavior
  • Find out the two questions to ask in determining someone’s dominant personality style.
  • Learn how you can incorporate the DISC assessment in hiring practices.

This training has been delivered to the Pleasant Hill Chamber of Commerce, the Legal Marketing Association in San Francisco, and Toastmasters.


This program is valid for 2.0 PDCs for the SHRM-CP or SHRM-SCP.

This activity has been approved for 2.0 HR (Business) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

About Our Speaker:

Jeanne Schwass

Jeanne started her entrepreneurial journey at age 4 when she had her first lemonade stand. Although she spent some years in management positions within corporations, her passion has always been as an entrepreneur. Jeanne is the owner of a profitable 20-year old woman-owned business and started a second one in 2019 in the personal development field. She loves to read, with historical novels at the top of her list as well as just about any new book in the personal development arena. Jeanne loves studying people and why they do what they do, which is why she is passionate about helping people understand themselves and others better.


The CCCEAC is your connection to information about employment and workforce development. The CCCEAC has been in partnership with the State of California Employment Development Department (EDD) since 1980. 

501c6 non-profit organization 

  • Provides to all employers, low-cost, timely seminars on topics such as employment law, workforce development, human resource practices, and professional development. 
  • Works with the EDD to promote regulations, policies, and procedures that are business friendly. 
  • Provides connections between employers, other EACs, and the EDD at the local and state level. 
  • Partners with the Workforce Development Board on hiring talent, and leveraging resources. 
  • Notifies employers about pending legislation that may impact them. 
  • Provides employer representation on state-level panels, boards, and advisory groups. 

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For any and all inquiries, please email:

12935 Alcosta Blvd #2152

San Ramon, CA 94583

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